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Accessibility	Agency population	Assessed Secondary Problem
Assessed Tertiary Problem	Assessed primary problem	Assessment
Blended EAP Model	Brief/Short-Term Counseling/Treatment	Capitated Risk
Capitation Rate	Case Management	Chemical Dependency
Client	Clinical	Clinical Personnel/Staff
Clinical Services	Counseling Services	Counselor, EAP
Covered Lives	Crisis Intervention	Critical Incident
Critical Incident Stress Debriefing (CISB)	Critical Incident Stress Management	Drug Addiction
Drug Free Workplace	EAP Liaison	Employee
Ethical Standards	Ethics	Host Organization
Information and Referral	Intake	Main Page
Mandatory Referral	No Show	Other Referral
Outcome Goals	Outcome Measures	Peer-Based Programs (or Peer Support Program)
Peer Support Personnel	Presenting Problem	Return to Work Agreement
Risk Management	Session	Statement of Understanding
Unit Cost